We have all been there, it’s the weekend and you’re trying to relax when suddenly disaster strikes – the boiler fails, or your toilet springs a leak. You need a professional to come and fix it – fast. Unfortunately most will charge time and a half, or – worse still – double time. You need to get the problem fixed, so end up paying through the nose. Following on from customer requests, 0800 HANDYMAN, London’s longest established and leading handyman service, has launched ‘Same Rate Saturday’ – charging the same rate on Saturdays as weekdays.
The company prides itself on the transparent charging structure – £40 for the first half an hour or service and £20 for every 30 minutes thereafter.Dean Gowers, operations manager, at 0800 HANDYMAN, said: “Our main focus is the customer, and we want to do the best by them in every possible way. Of course it is certainly more cost effective for them when we charge the same rate on a Saturday, and – as a result – we have seen an increase in bookings for that day.”Lots of people are also unable to take time off work during the week, which means that we have to go to their properties at the weekend. They are almost penalised by companies charging extra for their time.
“So far, the initiative has been well received by clients, and has freed up some of the weekday slots, which are also seeing more bookings – mainly from corporate customers. It will be interesting to see how the whole programme develops, but we certainly intend to carry it on.”
0800 HANDYMAN has recently re-launched its website – 0800handyman.co.uk, where customers can call for free, have a live web chat or order services online.