0800 HANDYMAN, Code of Conduct
A man for all reasons.
At 0800 HANDYMAN we have a genuine passion for great customer service. We want customers to be delighted with what we do, and the feedback we receive suggests that we achieve this aim.
Over 89% of customers rate the value for money we give to be either excellent or good. And 98% say they would recommend us to others. If on the very odd occasion something should go wrong rest assurrred that we always go the extra distance to put it right.
We have designed our service based on the following aims:
- To display a polite and professional attitude at all times
- To arrive on site promptly at the agreed time
- To give immediate notification of any expected delay in arrival
- To ensure our handymen are smartly attired in our corporate uniform
- To ensure that specific customer requirements are fully understood and observed
- To work efficiently in a planned, methodical manner, ensuring any disruption is effectively minimised
- To ensure adequate measures are taken to protect fixtures and fittings.
- To comply fully with health & safety regulations
- To offer a ‘no quibble’ workmanship guarantee
- To handle any customer dissatisfaction in a courteous, respectful and objective manner.
- To provide all customers with the opportunity to comment on the quality of service received.