This policy applies to personal information we hold about individuals, sole traders and partnerships. It does not apply to information we hold about companies and other organisations. 0800 Handyman is part of The Zockoll Group Limited. The Zockoll Group Limited and its subsidiary companies believe it is important to protect your privacy, and so we are committed to giving you a personalised service that meets your needs in a way that also protects that privacy. This policy explains how we may collect information about you and then use it to meet your needs. It also explains some of the security measures we take to protect your privacy and tells you certain things we will not do. You should read this policy in conjunction with the Terms and Conditions displayed on our website.
When we first obtain personal information from you, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products. You can normally do this by contacting us at the below e-mail address. You may change your mind at any time by also contacting us at this same address.
1. Collecting Information
We may collect personal information about you from a number of sources, including the following;
From you when you book a service or estimating visit from us, in which case this will include your contact details consisting of your name, address, contact telephone number and e-mail address together with a description of the service to be provided and how you will pay for the service
From you when you contact us with an enquiry or in response to a communication from us, in which case this may tell us something about how you use our services
Information you provide or we hold about you as gathered under our works history with you may be used by us or our agents and franchisees to:
identify you when you contact us;
contact you about the improved running of, any accounts, services and products we have provided before, or provide now or in the future;
carry out marketing analysis and customer profiling
help to prevent and detect fraud or loss; and
contact you about services and products offered by us and our agents and franchisees. If you DO NOT wish to hear about such services and products from us please write to us at 0800 Handyman 174 Putney High Street, Putney London SW15 1RS
We may allow other people and organisations to use information we hold about you:
to provide services you have asked for;
as part of the process of selling one or more of our group businesses;
if we have been asked to provide information for legal or regulatory purposes, or
as part of current or future legal proceedings
We may also allow your information to be used by other Zockoll Group companies for them to carry out any of the above purposes.
We may check your details with one or more licensed credit-reference and fraud- prevention agencies. We and they may keep a record of this search and the payment details from your account and, share it with other organisations. If a person provides false or inaccurate information and we suspect fraud, this is also recorded. This information may be used by us, and other organisations may search these records to:
Help make decisions about related services for you and members of your household;
Trace debtors, recover debt, prevent fraud, and manage your account.
Check your identity to prevent money laundering, unless you give us other satisfactory proof of your identity, and
Carry out statistical analysis about credit, insurance and fraud.
We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
Each company within The Zockoll Group which therefore includes 0800 Handyman may monitor and record communications (including phone conversations and e-mails) for quality assurance and compliance.
If you give us information on behalf of someone else, you confirm, that you have given them the information set out in this clause, and that they have not objected to their personal information being used in the way described in this clause.
2.0 Protecting Information
We have strict security measures to protect personal information. This includes following certain procedures and encrypting (encoding) data on our websites.
3.0 The Internet
If you communicate with us using the internet, we may occasionally e-mail you about our services and products. When you first give us personal information through our website, we will normally give you the opportunity to say whether you would prefer us not to contact you by e-mail. However, you can always send us an e-mail (at the address set out below) at any time if you change your mind.
Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of personal information beyond our control.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
6 Contacting us and/or accessing your personal information
Under current Data Protection legislation, you are entitled to know what personal information an organisation holds about you and how that information is processed. If you wish to know what information we currently hold relating to you, please contact us by e-mail at: